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首页 > 法律咨询 > 我在网上买两张床 一张床安装一张没有安装 也没有拆包装
消费维权

我在网上买两张床 一张床安装一张没有安装 也没有拆包装 因为这张床大了 我就直接拒收一张床 现在卖家要收我退货运费和退货维修费还有破损费500+300+破损费要收到货再算...

2 解答 0 浏览 2020-06-25 19:05
问题补充
我在网上买两张床 一张床安装一张没有安装 也没有拆包装 因为这张床大了 我就直接拒收一张床 现在卖家要收我退货运费和退货维修费还有破损费500+300+破损费要收到货再算 这样合理么 他们售后在和我协商的结果是退货运费300+退货维修费300+破损费100现在我们找第三方投诉 现在卖家给第三方的一张退货发票上面的金额是660 卖家这种行为有没有构成乱收费标准
AI 法律总结
基于本案事实,智能提炼法律要点
AI 总结功能即将上线
基于 RAG 知识库自动提炼本案法律要点、适用法条、处理建议,敬请期待。
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律师解答 (2)
王律师律师
2020-06-26 09:12
根据你的描述，不是因为商品质量问题产生的退货，运费确实应该由你承担的，但维修费、破损费的收费行为，如果没有产生损坏，有乱收费的嫌疑，建议你与商家协商解决，协商不成的，请求网络平台居中调解。
好评:0
问法网-法律客服顾问律师
2020-06-26 15:37
您好，根据您的陈述，退换货的情况下，是否有提前协商相关费用？或者有没有相关的约束？这里面是谁违约了？如果对方违约还收钱，可以起诉，投诉，请平台介入处理；如果对方没有违约，但打不成一致，可以走诉讼，请求法院的判决
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  1. CONNECT:[ UseTime:0.000588s ] mysql:host=127.0.0.1;port=3306;dbname=dev_51wf_net;charset=utf8mb4
  2. SHOW FULL COLUMNS FROM `fa_route_redirect` [ RunTime:0.000698s ]
  3. SELECT * FROM `fa_route_redirect` WHERE `status` = 'normal' AND `is_regex` = 0 AND `old_url` = '/question/1220469.html' LIMIT 1 [ RunTime:0.000424s ]
  4. SELECT * FROM `fa_route_redirect` WHERE `status` = 'normal' AND `is_regex` = 1 ORDER BY `weigh` ASC [ RunTime:0.000302s ]
  5. SHOW FULL COLUMNS FROM `fa_city` [ RunTime:0.000806s ]
  6. SELECT * FROM `fa_city` WHERE `pinyin` <> '' AND `pinyin` IS NOT NULL ORDER BY `sort_order` LIMIT 20 [ RunTime:0.000591s ]
  7. SELECT * FROM `fa_city` WHERE `pinyin` <> '' AND `pinyin` IS NOT NULL ORDER BY `pinyin` [ RunTime:0.001126s ]
  8. SHOW FULL COLUMNS FROM `fa_province` [ RunTime:0.000587s ]
  9. SELECT * FROM `fa_province` WHERE `natual_id` <> '' AND `natual_id` IS NOT NULL ORDER BY `sort_order` LIMIT 20 [ RunTime:0.000350s ]
  10. CONNECT:[ UseTime:0.118482s ] mysql:host=43.136.182.166;port=3306;dbname=ai_brain;charset=utf8mb4
  11. SHOW FULL COLUMNS FROM `fa_ai_usage` [ RunTime:0.079811s ]
  12. SELECT * FROM `fa_ai_usage` WHERE ( `user_id` = 0 AND `client_ip` = '216.73.216.109' ) AND `usage_date` = '2026-11-02' LIMIT 1 [ RunTime:0.079393s ]
  13. SHOW FULL COLUMNS FROM `fa_question` [ RunTime:0.001108s ]
  14. SELECT * FROM `fa_question` WHERE `question_id` = '1220469' AND `audit_status` = 1 AND `deletetime` IS NULL LIMIT 1 [ RunTime:0.000541s ]
  15. SHOW FULL COLUMNS FROM `fa_qa_category` [ RunTime:0.001060s ]
  16. SELECT `text`,`category_id` FROM `fa_qa_category` WHERE `category_id` IN ('10002','10018') [ RunTime:0.000413s ]
  17. SELECT * FROM `fa_province` WHERE `province_id` = '12' LIMIT 1 [ RunTime:0.000280s ]
  18. SELECT * FROM `fa_city` WHERE `city_id` = '24' LIMIT 1 [ RunTime:0.000274s ]
  19. SHOW FULL COLUMNS FROM `fa_answer` [ RunTime:0.000595s ]
  20. SELECT `a`.`answer_id`,`a`.`content`,`a`.`creator_id`,`a`.`is_best`,`a`.`is_top`,`a`.`good_rate`,`a`.`is_ai_answer`,`a`.`ai_confidence`,`a`.`claimed_by`,`a`.`createtime`,l.name as nickname,`l`.`avatar`,`l`.`username` FROM `fa_answer` `a` LEFT JOIN `fa_lawyer` `l` ON `a`.`creator_id`=`l`.`id` WHERE `a`.`question_id` = '1220469' AND `a`.`audit_status` = '1' AND `a`.`deletetime` IS NULL ORDER BY `a`.`is_top` DESC,`a`.`is_best` DESC,`a`.`good_rate` DESC,`a`.`createtime` ASC [ RunTime:0.000761s ]
  21. SELECT `question_id`,`title`,`answer_count`,`view_count`,`create_time` FROM `fa_question` WHERE `audit_status` = 1 AND `deletetime` IS NULL AND `question_id` <> '1220469' AND `second_category_id` = '10018' ORDER BY `create_time` DESC LIMIT 8 [ RunTime:0.000815s ]
  22. SHOW FULL COLUMNS FROM `fa_lawyer_expertise` [ RunTime:0.000525s ]
  23. SELECT `l`.`id`,`l`.`name`,`l`.`avatar`,`l`.`slogan`,`l`.`answer_count`,`l`.`follower_count` FROM `fa_lawyer_expertise` `e` INNER JOIN `fa_lawyer` `l` ON `l`.`id`=`e`.`lawyer_id` WHERE `e`.`category_id` = '10018' AND `l`.`audit_status` = '1' AND `l`.`status` = 'normal' AND `l`.`deletetime` IS NULL ORDER BY `l`.`answer_count` DESC LIMIT 6 [ RunTime:0.000460s ]
  24. SHOW FULL COLUMNS FROM `fa_lawyer` [ RunTime:0.000776s ]
  25. SELECT `id`,`username`,name as nickname,`avatar`,`slogan`,`answer_count` FROM `fa_lawyer` WHERE `audit_status` = 1 AND `status` = 'normal' AND `deletetime` IS NULL AND `answer_count` > 0 ORDER BY `answer_count` DESC LIMIT 6 [ RunTime:0.002712s ]
  26. SHOW FULL COLUMNS FROM `fa_article` [ RunTime:0.000900s ]
  27. SELECT `a`.`id`,`a`.`title`,`a`.`thumbnail`,`a`.`view_count`,c.text as category_name FROM `fa_article` `a` LEFT JOIN `fa_qa_category` `c` ON `a`.`category_id`=`c`.`category_id` WHERE `a`.`audit_status` = '1' AND `a`.`deletetime` IS NULL ORDER BY CASE WHEN a.category_id = 10018 THEN 0 ELSE 1 END,`a`.`view_count` DESC LIMIT 4 [ RunTime:0.037358s ]
  28. SELECT `content`,`is_best`,`createtime`,`lawyer_id`,`good_rate` FROM `fa_answer` WHERE `question_id` = '1220469' AND `audit_status` = 1 AND `deletetime` IS NULL ORDER BY `is_best` DESC,`is_top` DESC,`good_rate` DESC,`createtime` ASC LIMIT 10 [ RunTime:0.000715s ]
0.447324s