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首页 > 法律咨询 > 网上购买一部手机，退货以后，卖家迟迟不给退钱，怎么办？
合同纠纷 河北 乌兰察布市

网上购买一部手机，退货以后，卖家迟迟不给退钱，怎么办？

2 解答 0 浏览 2017-02-03 09:33
问题补充
律师您好，咨询你个事情。是这样的，我之前买了一部小米手机5，但是快递在配送的过程中未给我打电话直接给我按照退货处理了，我想退了就退了吧，之后就申请了退款，但是吧，退款就真是把我弄火了，客服说要等到货物回到仓库才能给我退，等到货物确认回到仓库以后呢，客服又说要3-5个工作日才能给退，我也是服了，这场交易我没有任何错误，却承担着一笔四位数的钱一直被搁置在别人的账户里拿不回来的责任，我该怎么办？这算侵犯消费者利益吗？而且退款的日期凭什么他说是多久就多久？谢谢律师。
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律师解答 (2)
张律师律师
2017-02-06 14:30
您好！目前建议您积极和客服进行沟通，因为当前电子商务相关法律还未出台。
好评:0
赵律师律师
2017-02-12 13:21
您好，建议保留收据，聊天记录等，并要求官网客服介入。
好评:0

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欠我钱的那个人签了一个房产抵押合同但是只有签字和手印，没有房产证和购房合同，有法律效应吗？
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  157. /www/wwwroot/tp8.51wf.net/app/index/route/app.php ( 33.14 KB )
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  162. /www/wwwroot/tp8.51wf.net/app/index/controller/Question.php ( 43.25 KB )
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  1. CONNECT:[ UseTime:0.000640s ] mysql:host=127.0.0.1;port=3306;dbname=dev_51wf_net;charset=utf8mb4
  2. SHOW FULL COLUMNS FROM `fa_route_redirect` [ RunTime:0.000767s ]
  3. SELECT * FROM `fa_route_redirect` WHERE `status` = 'normal' AND `is_regex` = 0 AND `old_url` = '/question/1109986.html' LIMIT 1 [ RunTime:0.000472s ]
  4. SELECT * FROM `fa_route_redirect` WHERE `status` = 'normal' AND `is_regex` = 1 ORDER BY `weigh` ASC [ RunTime:0.000356s ]
  5. SHOW FULL COLUMNS FROM `fa_city` [ RunTime:0.000774s ]
  6. SELECT * FROM `fa_city` WHERE `pinyin` <> '' AND `pinyin` IS NOT NULL ORDER BY `sort_order` LIMIT 20 [ RunTime:0.000590s ]
  7. SELECT * FROM `fa_city` WHERE `pinyin` <> '' AND `pinyin` IS NOT NULL ORDER BY `pinyin` [ RunTime:0.001137s ]
  8. SHOW FULL COLUMNS FROM `fa_province` [ RunTime:0.000534s ]
  9. SELECT * FROM `fa_province` WHERE `natual_id` <> '' AND `natual_id` IS NOT NULL ORDER BY `sort_order` LIMIT 20 [ RunTime:0.000372s ]
  10. CONNECT:[ UseTime:0.127076s ] mysql:host=43.136.182.166;port=3306;dbname=ai_brain;charset=utf8mb4
  11. SHOW FULL COLUMNS FROM `fa_ai_usage` [ RunTime:0.085357s ]
  12. SELECT * FROM `fa_ai_usage` WHERE ( `user_id` = 0 AND `client_ip` = '216.73.216.109' ) AND `usage_date` = '2026-10-31' LIMIT 1 [ RunTime:0.085061s ]
  13. SHOW FULL COLUMNS FROM `fa_question` [ RunTime:0.000863s ]
  14. SELECT * FROM `fa_question` WHERE `question_id` = '1109986' AND `audit_status` = 1 AND `deletetime` IS NULL LIMIT 1 [ RunTime:0.000637s ]
  15. SHOW FULL COLUMNS FROM `fa_qa_category` [ RunTime:0.000766s ]
  16. SELECT `text`,`category_id` FROM `fa_qa_category` WHERE `category_id` IN ('10001','10014') [ RunTime:0.000399s ]
  17. SELECT * FROM `fa_province` WHERE `province_id` = '8' LIMIT 1 [ RunTime:0.000326s ]
  18. SELECT * FROM `fa_city` WHERE `city_id` = '340' LIMIT 1 [ RunTime:0.000355s ]
  19. SHOW FULL COLUMNS FROM `fa_answer` [ RunTime:0.000668s ]
  20. SELECT `a`.`answer_id`,`a`.`content`,`a`.`creator_id`,`a`.`is_best`,`a`.`is_top`,`a`.`good_rate`,`a`.`is_ai_answer`,`a`.`ai_confidence`,`a`.`claimed_by`,`a`.`createtime`,l.name as nickname,`l`.`avatar`,`l`.`username` FROM `fa_answer` `a` LEFT JOIN `fa_lawyer` `l` ON `a`.`creator_id`=`l`.`id` WHERE `a`.`question_id` = '1109986' AND `a`.`audit_status` = '1' AND `a`.`deletetime` IS NULL ORDER BY `a`.`is_top` DESC,`a`.`is_best` DESC,`a`.`good_rate` DESC,`a`.`createtime` ASC [ RunTime:0.000691s ]
  21. SELECT `question_id`,`title`,`answer_count`,`view_count`,`create_time` FROM `fa_question` WHERE `audit_status` = 1 AND `deletetime` IS NULL AND `question_id` <> '1109986' AND `second_category_id` = '10014' ORDER BY `create_time` DESC LIMIT 8 [ RunTime:0.000791s ]
  22. SHOW FULL COLUMNS FROM `fa_lawyer_expertise` [ RunTime:0.000499s ]
  23. SELECT `l`.`id`,`l`.`name`,`l`.`avatar`,`l`.`slogan`,`l`.`answer_count`,`l`.`follower_count` FROM `fa_lawyer_expertise` `e` INNER JOIN `fa_lawyer` `l` ON `l`.`id`=`e`.`lawyer_id` WHERE `e`.`category_id` = '10014' AND `l`.`audit_status` = '1' AND `l`.`status` = 'normal' AND `l`.`deletetime` IS NULL ORDER BY `l`.`answer_count` DESC LIMIT 6 [ RunTime:0.000488s ]
  24. SHOW FULL COLUMNS FROM `fa_lawyer` [ RunTime:0.000782s ]
  25. SELECT `id`,`username`,name as nickname,`avatar`,`slogan`,`answer_count` FROM `fa_lawyer` WHERE `audit_status` = 1 AND `status` = 'normal' AND `deletetime` IS NULL AND `answer_count` > 0 ORDER BY `answer_count` DESC LIMIT 6 [ RunTime:0.002568s ]
  26. SHOW FULL COLUMNS FROM `fa_article` [ RunTime:0.000632s ]
  27. SELECT `a`.`id`,`a`.`title`,`a`.`thumbnail`,`a`.`view_count`,c.text as category_name FROM `fa_article` `a` LEFT JOIN `fa_qa_category` `c` ON `a`.`category_id`=`c`.`category_id` WHERE `a`.`audit_status` = '1' AND `a`.`deletetime` IS NULL ORDER BY CASE WHEN a.category_id = 10014 THEN 0 ELSE 1 END,`a`.`view_count` DESC LIMIT 4 [ RunTime:0.035109s ]
  28. SELECT `content`,`is_best`,`createtime`,`lawyer_id`,`good_rate` FROM `fa_answer` WHERE `question_id` = '1109986' AND `audit_status` = 1 AND `deletetime` IS NULL ORDER BY `is_best` DESC,`is_top` DESC,`good_rate` DESC,`createtime` ASC LIMIT 10 [ RunTime:0.000703s ]
0.414427s